The Need
The Benefits team at URBN were receiving many requests for basic benefits information, creating a backlog of tickets to respond to.
The Audience
New employees that are not only new to the company but to the workforce. First full-time employees.
The Results
Over 27,900 Self Enrollments
New employees had the choice to enroll in the Benefits Basics course and they sure did!
- The course became a reliable resource to reference again and again.
- Reduced time for the Benefits Team to troubleshoot requests.
- Approximately 1,000 new enrollments per month since launch.